Warranty Details

Product Warranty

Applicable products: Cord One, Cord Zero

Where a fault occurs with the goods supplied by us within a warranty period of 36 months from the date of installation (or date of supply where we do not install the goods), we will provide free technical repairs and/or replacements (at our option).

• Our warranty covers both parts and labour and will be subject to the provisions set out below.
• You must promptly notify us of any fault or issue with the goods and at least within 7 days of becoming aware of the issue.
• Our warranty obligations as set out in this box do not apply in the event that the fault or damage arises from the following causes:

1. maintenance performed by any person not appointed or authorised by us;
2. installation of the goods was not carried out by us or our contractors;
3. damage caused by theft or vandalism or any other third-party;
4. misuse or use of any kind of the goods by you or any third party that is not as set out in our user guide available at www.cord-ev.com and supplied with the goods, or any other oral or written instructions issued by us regarding the storage, installation, commissioning, use or maintenance of the goods;
5. failure to keep the firmware updated as notified by us or the EV charger app;
6. unauthorized opening of the goods by the you or any third party;
7. natural disasters, pandemics, acts of god including but not limited to earthquakes, lightning, wind or water damage, and problems caused by fire or similar events;
8. unsuitable storage conditions;
9. modifications, additions or any other interference with the goods by you or any other party, or the electric vehicle, including software modifications, without our prior written consent;
10. normal aging and wear-and-tear of the Goods (i.e.: discoloration, normal corrosion).
11. overvoltage errors caused by local power fluctuations and/or incorrect configuration of DNO (distribution network operator) equipment.

Except where you have purchased an extended warranty or an ongoing maintenance services agreement with us which covers repairs at your property, faulty goods that will be repaired or replaced on-site under this warranty shall be removed and returned to our premises.

If we find that the fault or issue with the goods is due to a reason not covered by the warranty conditions set out above, the costs of the removal, repair, replacement, transportation, delivery, reinstallation, diagnostics, call-out fees, and any other costs will be your responsibility.

We reserve the right to suspend the performance of any repair or replacement of the goods as set out in these terms at any time until you have in full for such repair, replacement, and/or associated costs for which you may be responsible.

Repair, modification, or replacement of parts during the warranty period will not extend the original warranty period.

We may in our absolute discretion refund the price of the faulty goods if you have already paid for the goods in whole or in part. If you have subscribed to and paid for, any ongoing maintenance services contract, the terms of such agreement shall prevail over these terms concerning the repair or replacement of any faulty goods.

In connection with the mobile application and software, we will first attempt to remedy any defects by way of an over the air software update. If this does not resolve the issue, the goods must be returned to us. Upon receipt of any goods returned under this warranty, we will attempt to remedy any defects identified at its own expense and by whatever means we deem appropriate.

Under this warranty, we reserve the right to supply new or reconditioned equipment to you, or by way of repairing the product at our premises or those of our suppliers. Any part or component in the goods replaced under this warranty will become our property.