What is overvoltage or undervoltage?

If there is overvoltage or undervoltage, our chargers will stop charging immediately for both regulatory and safety reasons, protecting you and the charger.

If you have these issues and your charger is connected to Wi-Fi / 4G, we can provide charging logs which can be shared with your DNO (Distribution Network Operator) to prove the over or undervoltage issues. In the first instance, the DNO will normally visit your property to run tests before agreeing any action that needs to be taken to rectify. 

It is the DNO's responsibility to ensure the power supply to your property falls within the safe standard limits. 

Overvoltage Error:

An overvoltage detection indicates that the supply voltage to your property exceeds the safe standard limits of between 207-253V in the UK. This could indicate a potential safety risk and the charger will stop charging until a normal voltage level is detected.

If an Overvoltage is detected, immediately cease usage of your charger, disconnect it from your car and report the Overvoltage to your DNO (Distribution Network Operator). They will have to attend your property to monitor and fix the issue.

Undervoltage Error:

An undervoltage detection indicates that the supply voltage to your property is below the safe standard limits of between 207-253V in the UK. This could indicate a potential safety risk and the charger will stop charging until a normal voltage level is detected.

If an undervoltage is detected, immediately cease usage of your charger, disconnect it from your car and report the Overvoltage to your DNO (Distribution Network Operator). They will have to attend your property to monitor and fix the issue.