Technical support

If your charger shows as ‘Disconnected’ in the Monta App, it means the local internet connection is unstable or that your charger has lost its connection.  
Perform a hard reboot Reset the power to the unit by...

Make sure your charger is switched on and that the charging cable is securely plugged in. 
Check that the schedule is correct in the Monta App. 
Check that your charger is connected to the internet. 
For additional support...

This delay, also known as "randomised delay mode," is in place by UK legislation to make sure we don't put too much load on the electricity grid in the event of electricity reconnection following a power cut.    Under this regulation, the...

As we don’t connect directly to your fusebox it is highly unlikely that your EV charger is causing this. We recommend that you get in touch with a qualified electrician for further advice.  

It's perfectly normal for EV chargers to start off slow and then ramp up to their maximum power output. This is to protect the vehicle batteries. Once they reach about 80% charged, they'll slow down a bit.  Some vehicles have their own limits on...

While there are many reasons for an App to not respond, here are a few of the most common steps to help get you back up and running.   Close the app and reopen it.   Make sure your App is up to date by checking for updates in the App Store...

Gently unwind the charging cable from the charger and plug it into your vehicle. 
You can use the supplied RFID tag, or the Monta app to start the charging session.  
Check your Monta app. It will let you know that the charging session...

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Cord EV chargers product warranty    We are proud of the quality of our chargers. All Cord EV chargers come with a 3 year warranty as standard.  If you are experiencing an issue with your Cord charger, please ...

Like all EV chargers, Cord EV chargers can only work on the 2.4GHz network band. Most routers today combine their 2.4GHz and 5GHz network to have the same name (SSID) which can occasionally lead to connectivity issues. If you are experiencing Wi-Fi ...

If there is overvoltage or undervoltage, our chargers will stop charging immediately for both regulatory and safety reasons, protecting you and the charger. If you have these issues and your charger is connected to Wi-Fi / 4G, we can provide charging...

How to connect to Wi-Fi If you can't connect your Cord charger to Wi-Fi or have recently changed your broadband provider or password, please read our guide ...

If your charger isn't connected to Wi-Fi or 4G - please view our technical support guides.