Product advice

Cord charger quick start guide
Please view our quick start guide here  
How does the £500 EV charger grant work with Cord EV installation?
It’s simple. Get an instant quote from us (it already shows the grant deduction). Apply on the official government portal using our OZEV installer number (12082). Once approved, we’ll send you a unique transaction code allowing you to deduct the £500...
Do I need landlord permission for the EV chargepoint grant?
Yes, permission is required. Flat owners need approval from the freeholder or managing agent, while renters need written consent from their landlord. The permission must clearly name you and the property address. We can help with a ready-to-use permission...
How much money can I get from the EV charger grant for flats and renters?
The grant covers up to 75% of the cost of buying and installing a home EV charger socket, with a maximum of £500. This higher amount applies from 1 April 2026. The grant is deducted directly from your final installation cost.
How long does it take for the Government to approve my grant application?
It can take up to 10 working days for the Government to approve your grant application. Once that's done, they'll send us notification that the grant has been accepted and we'll be able to proceed with your installation. 
Can I get a Government grant if I rent my property?
If you live in a flat (whether you own it or rent it) or rent any residential property in the UK, you may qualify for the government’s Electric Vehicle Chargepoint Grant. You need dedicated off-street parking that you have legal rights to use, and you...
Can anybody use my EV charger?
Don't worry - nobody can use your EV charger unless you want them to!  During Installation, our installer partners will connect your charger to the Cord App on your phone. This means that nobody can turn up to your house and just start charging...
Do you sell an untethered / socketed charger?
Yes, we sell a Cord Zero untethered EV charger - you can find out more here.
Are Cord chargers compatible with Intelligent Octopus Go energy tariff?
Yes - you can join our public beta here. To see all EV tariffs that Cord is compatible with, see ...
Are home electric vehicle (EV) chargers AC or DC?
Home EV chargers are AC and as most UK homes have single phase electricity supply they are limited to charge a car at a maximum of 7.4kW - or more simply, overnight - ready for you in the morning. Our portable chargers are AC and charge at a maximum ...
Can the charger tell me how much charge is in my EV?
Yes, you can view how much charge is in your vehicle by using the Cord App. The app shows % charge level and approximate range left based on that charge. Please note that this feature is dependent on your vehicle manufacturer allowing third party integrations...
Can my vehicle affect how my charger works?
Some electric vehicles come with their own unique charging settings that can influence how the charging process goes.  Make sure to double-check your vehicle's charging settings. Sometimes, it might need to be in park and locked during charging...
Will my Cord EV charger stop when the vehicle is full?
Your Cord EV charger is smart! It knows when your vehicle doesn't need any more juice, so it will stop charging automatically. 
Keep an eye on the charger's light. When charging is complete, the charger will show a sold green light.   ...
Will Cord chargers still work without an internet connection?
Yes! You can still authorise a charging session without an internet connection by using the supplied RFID card. However, you will not be able to use the Cord App or its features without an internet connection. 
What is dynamic load balancing?
Dynamic load balancing is like the brainy sidekick of EV charging! It's a smart way to make sure your EV gets the juiciest charge while keeping your home electrical grid happy and steady - removing the risk of "tripping".    Here's how it...
I want to understand more about charging tariffs
You can find out more about EV tariffs in our dedicated guide Understanding the charging tariffs for your Cord wall-mounted charger is essential for managing your charging costs effectively. ...
Can I get a home electric vehicle (EV) charger if I rent the property?
Yes! You’ll need the landlord’s permission, but if you rent a house or a flat you can get up to £500 off the cost of the charger through a Government OZEV grant. 
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