My charging has been disrupted or isn't working

Experiencing disruptions in your electric vehicle charging sessions can be frustrating. This guide will help you troubleshoot common issues that may arise during charging with your Cord wall-mounted charger. 

Charging Interruptions

Loss of Power During Charging: If your charging session suddenly stops, the issue could be related to power fluctuations or an interruption in the electrical supply. Follow the troubleshooting steps below to address this issue. 

Charging Stops and Restarts: Sometimes, charging sessions might stop and then restart. This could occur due to minor fluctuations in the power grid or issues with the charger's communication with the vehicle. The below steps can help fix this issue.  


Troubleshooting Steps

Check the Power Supply: 
Ensure the power outlet is properly connected and supplying electricity. 
Check for tripped circuit breakers or blown fuses that could interrupt power flow. 


Inspect Charging Cable: 
Examine the charging cable for any visible damage or wear. 
Make sure the cable is securely plugged into both the wall charger and your vehicle. 


Verify Wi-Fi Connection: 
If your charger is Wi-Fi enabled, check if it's connected to your home network. 
A stable Wi-Fi connection is essential for real-time monitoring and updates. 
 

Try Charging with the included RFID Tag: 
If you have access to the supplied RFID tag, try to start the charge with it.  
 
Contacting Support

If you've followed the troubleshooting steps and your charging disruptions persist, it's time to reach out to Cord customer support. 

Conclusion

We understand that charging disruptions can be inconvenient. By following the troubleshooting steps and reaching out to our customer support team when needed, you can quickly resolve these issues and continue enjoying seamless charging with your Cord wall-mounted charger. 

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