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My charger shows as disconnected in the app?

If your charger shows as ‘Disconnected’ in the app, it means the local internet connection is unstable or that your charger has lost its connection.  

 

Check Wi-Fi connection

  • Ensure the Wi-Fi router is as close as possible to the EV charger. If this is not possible, Wi-Fi boosters may be required. 
  • If you've changed your Wi-Fi provider, or Wi-Fi password you'll need to reconnect the charger to Wi-Fi. Follow instructions here.

Perform a hard reboot

  • Reset the power to the unit by flicking the switch in the mini consumer unit (fusebox). Leave for approx 1 minute, then re-activate it.
  • Wait for 5 minutes for the charger to reboot. 
  • Check if the charge point establishes an internet connection within this time. No action is required in the Cord app.

If the above steps do not fix the issue, please feel free to contact our support team.

Please, mind that only logged in users can submit questions