My charger shows as disconnected in the Monta app?

If your charger shows as ‘Disconnected’ in the Monta App, it means the local internet connection is unstable or that your charger has lost its connection.  

Perform a hard reboot

  • Reset the power to the unit by flicking the switch in the mini consumer unit (fusebox). Leave for approx 1 minute, then re-activate it.
  • Wait for 5 minutes for the charger to reboot. 
  • Check if the charge point establishes an internet connection within this time. No action is required in the Monta app.
  • If the charge point successfully connects to the internet and integrates with Monta, it will automatically switch to "Available" in the app. 

If the above steps do not fix the issue, please feel free to contact our support team.

Please, mind that only logged in users can submit questions