Installation

How long does the installation take?
After the completion of your home check, the typical timeframe for installing your EV charger is around 2 weeks. This allows for the necessary application process with your local Distribution Network Operator to gain approval for network connection.&...
How do I know if my installation will be standard?
As part of installation either an in-person or virtual home survey will take place prior to installation.  
Most homes are “standard”, however sometimes it is necessary for additional work to be completed to ensure the charger is...
I need to change my survey or installation date
If you need to reschedule, please call our support team on 0330 1025656 (Monday - Friday, 9am – 5:00pm) and they'll help you reschedule your installation.  
Can I take my charger with me if I move home?
If you're moving home, you can take your charger with you. However, it is important to note that the cabling for the charger will remain in place. 
 
Cord can schedule an appointment for an installer to safely uninstall the charger and...
Does my main fuse need upgrading before installing the EV charger?
The main fuse in most homes is typically between 60 and 100 amps.  Most homes will not need a main fuse upgrade, but some older homes, or those with power hungry devices may need an upgrade before installing an EV charger.  However it should...
I've been informed my gas/water bonding needs installing or upgrading - what does this mean?
Why gas/oil and water earth bonding matters for EV charger installation: Installing an EV charging point involves more than just connecting cables. It also requires safety measures like earth bonding. This post explains why gas/oil ...
What is looped supply?
Most houses in the UK have their own incoming power supply, however a looped supply is when two properties share a single electricity cable from the main network, often in semi-detached or terraced houses.  The cable enters the first house from...
What happens on the day of my installation?
Once we have arranged a date for your installation, you will receive confirmation via email, along with the scheduled arrival time of the electrician. Typically, the installation process takes around 3-4 hours, and the electrician will give you a heads...
Is the installation available nationally?
Installation is available everywhere in Great Britain. Unfortunately we do not currently cover Northern Ireland. 
Can you undertake groundworks, or dig a trench?
We can complete groundworks (i.e. digging a trench) to install an EV charger. This is a non-standard piece of work and will require a bespoke quote and additional lead time for installation.  Please get in touch with us to discuss your requirements...
How do I arrange a home survey?
When you purchase your charger, you can select a home survey date and time as part of the checkout process. We offer both in-person and virtual home surveys. Once we have received your home survey we will review it to determine if any additional work...
Why do you take payment before home survey?
We take full payment before booking a home survey to maintain maximum availability of surveyors for our customers.  We have a "no quibble" refund policy - if after the home survey you no longer wish to proceed with the installation of a charger...
My building is listed - do I need permission to install an EV charger?
If you live in a listed building the good news is that you can normally get an EV charger installed.  You will need to get in touch with your LBC and obtain the relevant permissions to get a chargepoint installed and we'll need to see these before...
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