How to split router SSID

Like all EV chargers, Cord EV chargers can only work on the 2.4GHz network band. Most routers today combine their 2.4GHz and 5GHz network to have the same name (SSID) which can occasionally lead to connectivity issues.

If you are experiencing Wi-Fi connectivity issues, please either split the SSID or disable the 5GHz network during the setup of your Cord charger, using the corresponding guide for your network provider.

For the most up to date information, please check with your network provider.

Vodafone
Please follow the below link. For further information, please reach out to Vodafone support.

https://www.vodafone.co.uk/cs/groups/public/documents/contentdocuments/vfcon090504.pdf

Hyperoptic

Please follow the below link and look for the section marked ‘Changing the wifi name (SSID) and password’ next to your router type.  For further information, please reach out to Hyperoptic support.

https://www.hyperoptic.com/help/router/#:~:text=Our%20dual%2Dband%20Hyperhub%20routers,the%20layout%20of%20your%20property

Talk Talk 

Setting up 2.4 GHz on Your TalkTalk Router. For further information, please reach out to Talk Talk support.

Step 1: Access Router Settings

- Open a web browser and type "192.168.1.1" in the URL bar. Press enter to load the webpage.

- Once the page loads, log in using the router's admin credentials as found on your router.

Step 2: Customise Wireless Network

- After logging in, click on the "Customise my Wireless Network" button.

Step 3: Configure Frequency Bands

- Find the "Wireless frequency bands" options and enable both 2.4 GHz and 5 GHz bands. This action will create two separate networks on your router.

- If the settings page doesn't automatically distinguish between the two networks, we suggest giving the 2.4GHz and 5GHz different names.

- Note: You'll need to connect your charger to the 2.4 GHz network as it does not work on 5GHz.  

Step 4: Restart Router

- After making these adjustments, we recommend restarting your router to apply the new settings.

Shell Energy 

For the up-to-date guide please go to the below link and click on ‘Can I change the Wi-Fi Network Name and password?’. Please note, you should rename the 2.4Ghz and 5Ghz networks to have different names. For further information, please reach out to Shell Energy support. 

https://www.shellenergy.co.uk/broadband/wifi-hub

EE Broadband

It is not possible to split the SSIDs on an EE router. Instead, you should disable the 5GHz network whilst connecting the Cord charger to internet. To do this enter your routers admin setting page on the browser of a device that is connected to your home network and press enter (This is typically found on your router). Once in your router’s admin page, go to Advanced > Wireless Settings page to temporarily disable the 5 GHz band. For further information, please reach out to EE support.

BT Broadband

It is not possible to split the SSIDs on a BT router. Instead, you should disable the 5GHz network whilst connecting the Cord charger to internet. To do this enter your routers admin setting page on the browser of a device that is connected to your home network and press enter (This is typically found on your router). Once in your router’s admin page, go to Advanced > Wireless Settings page to temporarily disable the 5 GHz band. For further information, please reach out to BT Broadband support.

Plusnet

1. Go to https://192.168.1.254 on a web browser of a device that is connected to your home Wi-Fi network.

2. Click on 'Advanced Settings' in the navigation menu. You will be prompted to enter the router admin password, which can be found on the provided removable card or on the back of your router.

3. Once logged in, click on 'Wireless', then choose '5 GHz Wireless' from the options.

4. Under 'Wireless network enable', select the 'No' radio button to disable the 5GHz radio. After making this selection, apply the changes.

5. Accept any warnings by clicking 'Apply' again. A confirmation page will be displayed, indicating that the change has been successful. Remember that you can revert this change at any time by following the same instructions and selecting the 'Yes' radio button instead.

If these steps do not work, or you need any additional support in disabling the 5GHz network, please contact Plusnet support. 

Sky Broadband

To split the SSIDs on Sky broadband, please follow the steps in the below link. For further information, please reach out to Sky Broadband support for assistance. 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

Now Broadband

To split the SSIDs on your Now broadband router, please follow the steps in the below link. For further information, please reach out to Now Broadband support for assistance.

1. Connect your Hub Two to your laptop or computer.
2. Open your web browser and enter "192.168.0.1” in the address bar.
3. Select Maintenance and enter the username and password found on your router.
4. Select Wireless and then 2.4 GHz Wireless Settings.
5. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
6. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
7. Check the network name has been updated, and then select 5GHz Wireless Settings.
8. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
9. That’s it. Select Logout at the top of the screen to exit.
    

Virgin Media

1. Go to the Hub's settings by typing http://192.168.0.1 into the web browser's URL box of a device connected to your home network.

2. Log in using the settings password found on the base sticker of the Hub, or your customised password if you've changed it.

3. Next, navigate to Advanced > Wireless Signal > Security.

4. Rename the SSIDs (network names) for the 2.4GHz networks so that it is different to the 5GHz network name. 

5. Avoid using spaces and periods in the SSID names as they can cause issues with certain devices.

6. For simplicity, you can use the same password for both the 2.4GHz and 5GHz networks.

7. Apply the settings and restart the Hub.

8. Your two Wi-Fi networks will now be clearly separated.

For further information, please reach out to Virgin Media support for assistance.