Loading...
Having trouble connecting your Cord to Wi-Fi, or changed your router? Read our guide below to connect to Wi-Fi.
Watch our video below, or read our step-by-step guide
Connecting to Wi-Fi - step by step guide
Step 1 - connect to charger's local Wi-Fi network
- Switch your smartphone or tablet to airplane mode.
- Reboot the power of the charger and ensure the status light is flashing green. This indicates that the network is ready to connect.
- Please note that the network configuration setting is only accessible 15 minutes after the power reboot.
- Switch your smartphone Wi-Fi on and connect to the chargers’ network. Its network name will begin with ‘SN100…’, this will match the charger’s serial number which can be found on the side of the charger.
- If asked for a password enter ‘admin123’ and connect.
- Some phones might ask you at this point if you would like to auto-switch to the best network. Please reject this prompt.
Step 2 - connect to charger backend
- Once connected to the network, open your phones browser, enter 192.168.4.1 into the URL bar and press enter. This will take you to the charger configuration page.
- When asked, Input the 4-digit network pin. The network pin can be found on the cover of the charge point or on the user manual.
- Tap ‘login’
- If the webpage is not accessible, please reboot the charger’s power.
Step 3 - enable network mode
- Tap on ‘charger setup’.
- Tap ‘switch charging mode’.
- Select ‘Network mode’
- Tap ‘confirm’.
- The charger may reboot at this point. If it does, repeat steps 1 & 2.
Step 4 - enable Wi-Fi connection
- Tap ‘Network Setup’
- In the top dropdown, select Wi-Fi.
- Select the customers home Wi-Fi network.
- Enter the password for the customers home Wi-Fi network.
- Tap ‘confirm’.
Step 5 - verify connection
- Verify that the Wi-Fi strength is either ‘Good’ or ‘Excellent’.
- If the Wi-Fi strength is ‘Poor’, please change to another network or ask the customer to use a Wi-Fi extender if they have one. If not, they may need to purchase one from their network provider to use network features.
- Verify that the ‘Server Status’ is connected. If the server status continues to show as disconnected, please follow advice on how to split router SSID.