Get fixed quickly - please read before contacting us
Did you know that the majority of technical support issues can be resolved quickly by using our technical support guides?
Here's some helpful links to self help guides for common issues:
- My scheduled charge didn't work - troubleshooting guide
- My charging isn't working or has been disrupted
- Wi-Fi troubleshooting & re-connecting
- How to reset RCBO / Mini Consumer Unit
- Setting charger to "plug and play" mode
Need to charge urgently?
If your charger has power but you cannot instant charge or set a schedule via the app, we recommend setting the charger to "plug and play" mode. This means the charger will deliver power as soon as it is plugged in. See guide - setting charger to "plug and play" mode
No power to charger?
If your charger has no power (e.g. no lights showing), it may be that your RCBO / mini consumer unit has tripped and requires a reset. See our guide - how to reset RCBO / Mini Consumer Unit
Scheduled charge didn't work?
If your scheduled charge didn't work it's usually because of a conflict between the Cord app and schedules set up in the car's app or dashboard settings. See our troubleshooting guide for more.
Using Octopus Intelligent or OVO Charge Anytime?
If your using Octopus or OVO Charge Anytime apps and you're having scheduling issues, unfortunately the support we can provide is limited. This is because once you sign up to Octopus or OVO Charge anytime control of the charger and charging schedules are passed to these providers. We recommend getting in touch with Octopus or OVO directly for support or using their in-app help.
