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Technical support
My charging has been disrupted or isn't working
Experiencing disruptions in your electric vehicle charging sessions can be frustrating. This guide will help you troubleshoot common issues that may arise during charging with your Cord wall-mounted charger.
Charging Interruptions...
Charging Interruptions...
My charger shows as disconnected in the app?
If your charger shows as ‘Disconnected’ in the app, it means the local internet connection is unstable or that your charger has lost its connection.
Check Wi-Fi connection
Ensure the Wi-Fi router is as ...
Why did my scheduled charge not work?
Make sure your charger is switched on and that the charging cable is securely plugged in.
Check that the schedule is correct in the Cord App. Check our app user...
Why does it take up to ten minutes for the charging to start?
This delay, also known as "randomised delay mode," is in place by UK legislation to make sure we don't put too much load on the electricity grid in the event of electricity reconnection following a power cut.
Under this regulation, the start or...
My home fusebox keeps tripping. Is it my EV charger?
As we don’t connect directly to your home's fusebox it is highly unlikely that your EV charger is causing this. We recommend that you get in touch with a qualified electrician for further advice.
Why is my EV charger not charging at full power?
Please see our interactive guide for troubleshooting.
It's perfectly normal for EV chargers to start off slow and then ramp...
I would like to see the product declaration of conformity
I'd like to download the product manual(s)
What are the warranty details for Cord chargers?
Cord home EV chargers product warranty
We are proud of the quality of our chargers. All Cord EV chargers come with up to a 5 year warranty as standard. Full warranty details are available from ...
How to split router SSID
Like all EV chargers, Cord EV chargers can only work on the 2.4GHz network band. Most routers today combine their 2.4GHz and 5GHz network to have the same name (SSID) which can occasionally lead to connectivity issues.
If you are experiencing Wi-Fi ...
What is overvoltage or undervoltage?
If there is overvoltage or undervoltage, our chargers will stop charging immediately for both regulatory and safety reasons, protecting you and the charger.
If you have these issues and your charger is connected to Wi-Fi / 4G, we can provide charging...
Can I get replacement RFID cards?
All Cord EV chargers come with 2 RFID cards in the box. If you have lost or misplaced these, we can supply replacement RFID cards. Please get in touch with us and we'll be happy to help.
My EV charger fusebox / RCBO has tripped
To reset your EV charger's fusebox (RCBO), please follow these steps:
Locate the RCBO
○ It is usually in the small consumer unit (fuse box) near your electric meter.
○ It will look like a small switch with ON / OFF positions...
○ It is usually in the small consumer unit (fuse box) near your electric meter.
○ It will look like a small switch with ON / OFF positions...
How to re-connect Cord charger to WiFI
How to connect to Wi-Fi
If you can't connect your Cord charger to Wi-Fi or have recently changed your broadband provider or password, please read our guide ...
My charger isn't connected to Wi-Fi or 4G
If your charger isn't connected to Wi-Fi or 4G - please view our technical support guides.
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