Connecting Cord chargers to 4G

This guide explains how to connect Cord EV chargers to 4G mode. Please note that Wi-Fi should be used by default and 4G should only be enabled in instances of poor Wi-Fi connectivity.

Read our step-by-step guide

Connecting to 4G - step by step guide

Step 1 - connect to charger's local Wi-Fi network

Switch your smartphone or tablet to airplane mode.
Reboot the power of the charger and ensure the status light is flashing green. This indicates that the network is ready to connect.
Please note that the network configuration setting is only accessible 15 minutes after the power reboot.
Switch your smartphone Wi-Fi on and connect to the chargers’ network. Its network name will begin with ‘SN100…’, this will match the charger’s serial number which can be found on the side of the charger.
For Cord One: If asked for a password enter ‘admin123’ and connect.
For Cord Zero: If asked for a password enter your pin number that was created during installation. If you have forgotten this pin number, reset the charger by holding the reset button on the side of the charger for 15 seconds. This will reset the password to the initial Wi-Fi password used on installation - this can be found in either the user manual or on a sticker on the side of the charger.
Some phones might ask you at this point if you would like to auto-switch to the best network. Please reject this prompt.

Step 2 - connect to charger backend

Once connected to the network, open your phones browser, enter 192.168.4.1 into the URL bar and press enter. This will take you to the charger configuration page.
When asked, Input the 4-digit network pin. The network pin can be found on the cover of the charge point or on the user manual.
Tap ‘login’
If the webpage is not accessible, please reboot the charger’s power.

Step 3 - enable network mode

Tap on ‘charger setup’.
Tap ‘switch charging mode’.
Select ‘Network mode’
Tap ‘confirm’.
The charger may reboot at this point. If it does, repeat steps 1 & 2.

Step 4 - enable 4G connection

Tap ‘Network Setup’
Select 4G.
The 4G network information will auto-populate. If not, enter ‘eseye1’ as the APN.
Tap ‘confirm’.

Step 5 - verify 4G connection

Verify that the ‘Server Status’ is connected and Network status is online.